Having the ability to monitor the outcome of key business processes is a critical factor in determining organizational performance. However, it can be a challenging, time consuming and a costly activity. Many organizations today feel overwhelmed by the vast number of key performance indicators (or metrics) that need to be gathered, tracked and presented.
It can be a huge undertaking managing the collation of this data, its rapid processing and distribution to those who need it in a timely fashion. However, it does not change the fact that organizations must have greater visibility and agility of business performance and to achieve this they depend on accurate information to support decision making.